Frequently Asked Questions

Click the right hand side of each section for more information.

WILL MY EMPLOYER HEALTH BENEFITS COVER MY MASSAGE?

Most health plans do cover massage therapy but please check the details as some companies require a medical note in order to reimburse their members for massage services. All of our therapists are licensed and registered and have 2200 hours of training. We will provide you with a receipt to submit to your insurance company for reimbursement. We currently offer direct billing to Blue Cross but we are working to add more companies to this list!

WHAT HAPPENS DURING A MASSAGE?

We understand that some people can be slightly nervous about having a massage for the first time, it is very normal. Here’s what happens before a massage: you will meet your therapist, go into your therapy room, and have a short conversation with your therapist regarding your needs and what you are looking to accomplish with your treatment. Your therapist will leave the room and allow you to undress and prepare yourself for your treatment. You may undress to the level which you are comfortable, meaning wearing as much or as little as you wish. Your therapist will always make sure that you are appropriately covered with a sheet or blanket. Upon entering the room, your therapist will ensure you are comfortable and will begin your massage. They will also ask that you let them know if the pressure they are applying is too light or too deep. Since massage therapy can be for relaxation or for therapeutic reasons, it is important that you let your therapist know if you are uncomfortable. It’s up to both you and your therapist to communicate with one another to make sure you get the most out of your treatment.

I WAS IN A MOTOR VEHICLE ACCIDENT. WHEN CAN I GET MY FIRST MASSAGE?

If you have been in a motor vehicle accident you will need to see your doctor prior to coming in for a massage. Your doctor will assess your condition and may request that you go for an x-ray or for further testing before sending you for any form of therapy. Once you have been given the ok to go for massage you can book an appointment at your convenience.

WHAT ARE INDICATIONS THAT I MIGHT NEED A MASSAGE?

Although there are many reasons that our clients come to the clinic, here are a few indications that a massage therapist can help.

  • Headaches
  • Back pain
  • Posture problems
  • Pain due to pregnancy
  • Neck problems
  • Stress
  • Repetitive strain injuries
  • Lack of sleep
  • Injury
WHAT ABOUT MY KIDS? CAN THEY COME FOR A MASSAGE?

Massage therapy can be very calming and relaxing for children and their busy lifestyles. Most children are very excited to receive a massage, however if your child is nervous, you are welcome to stay in the treatment room during the massage to help them feel more comfortable. If you have massage benefits with your workplace health plan or independent health plan, check to see if your children are covered. Most plans have coverage for each member of your family.

I AM PREGNANT, CAN I GET A MASSAGE?

Absolutely! Massage can be an excellent way to relieve some of the tension and discomfort that can occur during all stages of pregnancy. Prenatal massage can help with lower back pain, headaches, edema (swelling), achy hips and knees, sore feet and much more.
At Country Hills Massage Therapy, we have 2 prenatal massage tables that allow you to lie comfortably on your stomach while enjoying the many benefits of massage therapy. Whether you are in your first trimester or your third, all of our therapists will ensure that you are comfortable during your massage.

DO I NEED A DOCTORS NOTE TO GET A MASSAGE?

Some health plans require a referral from a doctor before they will cover massage therapy, while others don’t. You will need to inquire with your extended health provider to see if this is a requirement for your plan.
If you require a doctor’s note, we do not need a copy of your referral, you will need to send it in with your receipt in order to be reimbursed for your massage.

ARE YOUR THERAPISTS REGISTERED?

Yes, all of our therapists are registered with 2200 hours or more of training and meet all of the massage therapy standards in Alberta.

WHAT HAPPENS DURING A NATUROPATHIC MEDICINE APPOINTMENT?

The first appointment will be up to 90 minutes and will include extensive history taking and physical exams to get a comprehensive understanding of you and your health. The goal of naturopathic practice is to treat underlying disorders and to restore normal body function by enhancing the body’s own healing abilities. Disease prevention as well as preventing the progression of disease are at the core of naturopathic medicine.
You will discuss your current health, any concerns you may have with your current health, what is required to achieve optimal health as well a plan to work towards your healthiest self.
Follow-ups will be suggested based on individual needs.

WHAT IF I CANT MAKE MY APPOINTMENT? DO YOU HAVE A CANCELLATION POLICY?

At Country Hills Massage Therapy, your appointment time is reserved just for you. If you need to change or cancel your appointment, we require two (2) hours cancellation notice.

We understand that there are some situations that are out of your control, but a two hour cancellation policy allows us to accommodate other clients that are waiting for an appointment.

Country Hills Massage Therapy reserves the right to request payment of the scheduled appointment if sufficient notice is not provided. Our therapists are compensated only for completed treatments and unfortunately, a missed appointment directly affects their income.

We truly appreciate your understanding.